Circo support
Find the answer without the runaround.
If the guide does not solve it, email contact@trycirco.com with your Circo version and Windows system type.
Getting started
Which Windows versions are supported?
Circo supports Windows 10 and Windows 11 on x64 and ARM64 PCs. Choose the installer that matches your PC for a smaller download, or use the universal installer when you are unsure.
How do I get past Windows SmartScreen?
Version 1.1.13 is not Authenticode-signed. Download only from trycirco.com, verify the published SHA-256 checksum, then choose “More info” and “Run anyway” if SmartScreen appears.
Does installation need an administrator?
No. Circo installs for your Windows account and is configured to run without administrator privileges.
How do I open Circo?
Press Alt + C, click the floating pill, or open the tray menu. Alt + C is the default and can be changed in Preferences.
Can Circo start with Windows?
Yes. Enable “Start at login” in Preferences. Circo will start hidden when you sign in to Windows.
Capturing and results
What is the difference between circle and box selection?
Circle is useful when you want to isolate an object naturally. Box selection is quicker for text blocks, tables, or rectangular areas. Both create a crop only after you trigger Circo.
Why did visual search open Google Lens?
Circo uses Google Lens for visual search. The crop you selected is uploaded over HTTPS so Lens can return visual matches.
Where does text recognition happen?
Windows reads the selected text on your PC. Circo may create a temporary file while it works and deletes that file when it finishes.
How does translation work?
Circo first runs OCR locally and sends the extracted words to Microsoft Azure Translator. The screenshot is not sent to the translation provider.
Why can an interrupted action still count?
A search is counted when it begins so retries do not create duplicate use. A cancelled, failed, or interrupted search may occasionally count.
Does Circo identify audio?
Not in the current release. Audio recognition remains disabled, and Circo does not send an audio-recognition request.
Shortcuts, displays, and history
How do I change Alt + C?
Open Preferences and select the shortcut control, then press the key combination you want. The optional Ctrl + Shift + S backup shortcut is available separately and is off by default.
Can I hide or resize the floating pill?
Yes. Preferences can hide the pill, resize it from 75% to 125%, adjust opacity from 60% to 100%, switch to a monochrome mark, and remember its location on each display.
Does Circo work with more than one monitor?
Yes. Circo supports multiple displays and mixed scale factors. It associates the capture with the display nearest the active cursor and selection context.
Where is recent history kept?
Up to 50 entries can be stored in Circo’s local app-data directory, including text and a compressed thumbnail. Clear the full history from Circo whenever you want.
Accounts and free searches
How many searches are free?
You can try 5 actions each day on one device without an account. A signed-in Free account gets 150 searches in total. The 150 searches do not reset.
Can I sign in with a phone number?
Yes. Choose your country or territory, enter your phone number, and confirm the 6-digit code sent by SMS. Google securely handles this sign-in step for Circo.
Why did my account connection page say the link is invalid?
The page is opened by the Circo desktop app with a short-lived local callback. Close the page and start sign-in again from Circo instead of reusing an old tab or copied URL.
Where is my sign-in kept?
Circo uses Windows account protection when it is available. Secure sign-in codes are sent over encrypted connections when Circo checks your account, searches left, or Pro plan.
How do I sign out?
Use Sign out in Circo. That removes the connected account credentials. Ordinary updates, reinstalls, and uninstall/reinstall do not intentionally clear the encrypted account link.
Pro and payments
Is Pro a subscription?
No. Circo sells fixed 30-day and one-year Pro access as one-time purchases. They do not renew automatically.
What happens if I buy Pro while it is already active?
The new time is added after your current Pro plan ends, so none of the time you already paid for is lost.
Who handles the payment?
Razorpay handles payment credentials, available methods, fraud checks, refunds, and disputes. Circo receives references and status but not your complete card, UPI, wallet, or bank details.
My payment succeeded but Pro is not showing. What should I do?
Keep the Razorpay payment ID shown by checkout. Restart Circo and confirm you are using the same account. If access still does not appear, email contact@trycirco.com with the account email and payment reference.
How do refunds affect Pro?
An approved refund can remove the Pro time bought with that payment. A payment dispute can pause that time while the payment company reviews it.
Updates and privacy
Does Circo update itself automatically?
It checks for updates shortly after launch and every four hours while open, but it does not download them automatically. You choose when to download.
Does Circo continuously record my screen?
No. A screen capture begins only after you use the shortcut, floating pill, or tray action.
Does Circo sell my information?
No. Circo does not sell personal information or screen captures to advertisers or data brokers.
How do I request access, correction, or deletion?
Email contact@trycirco.com with the subject “Circo privacy request.” Circo may need to verify the associated account, and some payment or security records may need to be retained where law requires.
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Include what you were doing, your Circo version, Windows version, and whether your PC is x64 or ARM64. Never email a verification code, sign-in secret, or full payment details.
contact@trycirco.com